A reminder on how to access the course

When you originally joined the course and paid for your place on it, you would have been asked to create a login and user name for the Thinkific platform as part of this.

We use Thinkific as our teaching platform, and the course content is all run through it, as this provides a secure hosting website.

When you purchased the course and created your Thinkific login, you should also have received a welcome email from Thinkific, with a link in it to the course sign in page.

You can use the link from this email to access the course, then create a bookmark for it on your computer or device for future ease of access.

If you can't find your original welcome email, the link to the log in page is here:

https://yourlifestylemedics.thinkific.com/users/sign_in

If you have purchased out Reboot Your Health Course- your content will become available on the first day the course starts and you will have access to each module 1 week at a time for the 6 weeks the course is run. If you don’t get through all the content don’t worry you will have access to the course content for 6 months.

For the focus courses these are self directed and start on the day that you enroll with 3 months access from then.


If you've forgotten your login details please visit this link on how to retrieve or reset them
https://support.thinkific.com/hc/en-us/articles/360030718473

If you're having trouble viewing videos

Here are some basic browser troubleshooting steps that are a great starting point

1. Clear cache and restart your Internet browser. Also check if you’re using the newest version of the browser

2. Try a different browser (we like Google Chrome)

3. Try an Incognito / Private Window (this will rule out an issue with browser extensions).

4. Restart the device (it's a cliche but it works!)

5. If possible, try a different device!

6. If possible, try a different internet connection!  School and/or corporate firewalls occasionally block our video provider. 

For more problems with video playing check out some solutions here:

https://support.thinkific.com/hc/en-us/articles/360030376334

Trouble playing audio files

Often, this issue is caused by a browser problem on the student's computer.

Here are some basic browser troubleshooting steps that are a great starting point.

1. Clear cache and restart the browser. Also check if you’re using the newest version of the browser

2. Try a different browser (we like Google Chrome)

3. Try an Incognito / Private Window (this will rule out an issue with browser extensions).

4. Restart the device (it's a cliche but it works!)

5. If possible, try a different device!

Our audio files are available for download- you can download them to your computer or phone and play them offline on your devices audio players.

This also means you can create your own playlists for exercise and commuting!

Trouble viewing PDF’s

If students are receiving a message that they cannot view the PDF on their browser yet can normally view PDFs from other websites, it may have to do with your browser settings. Ask the student to check their browser and ensure that the application set to view PDFs is the "preview in browser" option.

Trouble downloading files

To protect the copywrite of our material only certain lessons are available as downloads. These include all audio files recipes books and workbooks.

If you cannot download to iPhone or iPad, this is a known issue with iOS 12 and under. These devices do not have a Downloads folder, so there is no destination for the file in the local device. 

If your student is experiencing this issue, we recommend asking them to upgrade to iOS13 as Apple resolved this issue.

You can learn more about how this works here: How to use Safari’s download manager in iOS 13